Which of the Following Statements Demonstrates a Step in Phase

Multiple Choice

Which of the following statements demonstrates a step in Phase 1 of the writing process for delivering negative news?

A) One of your first considerations should be to determine how the message will affect your company.
B) To show sensitivity, you should always deliver bad news using the direct method.
C) Delivering negative news in a letter on company stationery will be more impressive than in an e-mail.
D) When delivering bad news, it is not important to consider how the reader will react.