Multiple Choice
________ quality is what the customer assumes will be received from the product.
A) Actual
B) Expected
C) Design
D) Perceived
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q26: Producers should focus on a customer's perception
Q27: Maintaining a clean,well-lighted waiting room in a
Q28: Actionable results are achieved if survey responses
Q29: A mail order clothing company is considering
Q30: According to Kano's classifications,as customers become more
Q32: Describe issues that should be considered in
Q33: Any employee who comes in direct contact
Q34: Providing _ is often considered the minimum
Q35: The speed,courtesy,and competence of repair work are
Q36: Expected quality is a measure of what