Multiple Choice
Any employee who comes in direct contact with customers can obtain useful information simply by engaging in conversation and listening to customers.This is an example of:
A) focus groups
B) direct customer contact
C) field intelligence
D) study complaints
Correct Answer:
Verified
Correct Answer:
Verified
Q28: Actionable results are achieved if survey responses
Q29: A mail order clothing company is considering
Q30: According to Kano's classifications,as customers become more
Q31: _ quality is what the customer assumes
Q32: Describe issues that should be considered in
Q34: Providing _ is often considered the minimum
Q35: The speed,courtesy,and competence of repair work are
Q36: Expected quality is a measure of what
Q37: The total package of products and services
Q38: Studies in the service management literature suggest