Multiple Choice
Providing _____ is often considered the minimum required to stay in business.
A) dissatisfiers
B) satisfiers
C) exciters
D) delighters
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q29: A mail order clothing company is considering
Q30: According to Kano's classifications,as customers become more
Q31: _ quality is what the customer assumes
Q32: Describe issues that should be considered in
Q33: Any employee who comes in direct contact
Q35: The speed,courtesy,and competence of repair work are
Q36: Expected quality is a measure of what
Q37: The total package of products and services
Q38: Studies in the service management literature suggest
Q39: Likert scales allow customers to express their