Question 1

In the selection process managers use the ________ tool.

Accepted Answer

A)  recruiting
B)  training
C)  references
D)  orientation C

Question 2

A likely disadvantage of internal recruiting in organizations is the

Accepted Answer

A)  high cost of recruitment.
B)  lack of new ideas and approaches.
C)  lack of knowledge about the inner workings.
D)  need for more training. B

Question 3

Collective bargaining is negotiation between labor unions and managers to resolve conflicts and disputes about important issues.

Accepted Answer

A) True 
 B)False  True

Question 4

All of the job applicants for a sales position are asked "What would you do when a customer complains that it takes too long to receive service?" This type of question is known as a(n)________ interview question.

Accepted Answer

A)  unstructured
B)  situational
C)  personality
D)  ad hoc

Question 5

Each component of an HRM system influences the others, and all five must fit together. Explain the components of recruitment and selection and training and development.

Accepted Answer

The answer of Each component of an HRM system influences...

Question 6

Feedback from a performance appraisal system can serve a developmental purpose for managers.

Accepted Answer

A) True 
 B)False

Question 7

Ahmed, a manager, likes to rely on his intuition when dealing with his employees. Because of this, he most likely conducts ________ appraisals.

Accepted Answer

A)  result
B)  behavior
C)  objective
D)  subjective

Question 8

A manager evaluates a subordinate's job performance and his contributions to the organization. This is known as the process of

Accepted Answer

A)  control appraisal.
B)  selection testing.
C)  performance appraisal.
D)  results testing.

Question 9

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, they are engaging in ________ recruiting.

Accepted Answer

A)  referral
B)  external
C)  walk-in
D)  internal

Question 10

Employers are required to provide workers' compensation benefits to their employees, but not unemployment insurance.

Accepted Answer

A) True 
 B)False

Question 11

The development approach in which an experienced member of an organization provides advice and guidance to a less experienced member, a protégé, is called

Accepted Answer

A)  simulation.
B)  mentoring.
C)  testing.
D)  role playing.

Question 12

You are the human resources manager for a large computer company, Fusion, Inc. You have just given performance feedback to Amina, who troubleshoots computer problems that customers have via the phone. You praise Amina for her accurate solutions to problems. However, at times she has shown impatience with computer illiterate customers. You give examples of this and discuss with her why this happens and how she can correct this behavior. Afterwards, you review how the performance feedback went and realize that you forgot to include an important element. You plan to correct this by having another meeting with Amina, during which you will

Accepted Answer

A)  emphasize to her that she has shown little indication of being able to correct her performance in the past and you hope she can do better in the future.
B)  give her more examples of how she has shown impatience toward computer illiterate customers and inform Amina that you will be checking her performance in the next few weeks.
C)  determine with her the amount of time she needs to implement a more patient attitude toward customers and tell her that you will check in with her to see how she is progressing during this period.
D)  mention to Amina that she wears dresses that have loud, clashing colors, which is inappropriate for the office in which she works.

Question 13

Describe collective bargaining.

Accepted Answer

The answer of Describe collective bargaining....

Question 14

A manager administers a performance test requiring all applicants for a secretarial position to

Accepted Answer

A)  solve five math problems without a calculator in a short amount of time.
B)  take a quiz that measures verbal aptitude.
C)  role-play a situation in which they deal with a hostile client.
D)  type a 1,000-word report to determine their error rate and typing speed.

Question 15

The NLRB conducts certification elections, which are held among the employees of an organization, to determine whether they want a union to represent their interests.

Accepted Answer

A) True 
 B)False

Question 16

The set of activities in which managers engage to predict the future human resource needs of their organization is known as

Accepted Answer

A)  human appraisal development.
B)  human resource management.
C)  human resource planning.
D)  human appraisal strategy.

Question 17

The act that made it legal for workers to organize into unions was the

Accepted Answer

A)  Fair Labor Standards Act.
B)  Equal Pay Act.
C)  National Labor Relations Act.
D)  Civil Rights Act.

Question 18

Appraisals that are dependent on managers' perceptions of traits, behaviors, or results are called ________ appraisals.

Accepted Answer

A)  360-degree
B)  calculative
C)  subjective
D)  objective

Question 19

A large publishing company engages in outsourcing by

Accepted Answer

A)  giving the job of copyediting a manuscript to an editor who has been working for the company for years.
B)  hiring a full-time copyeditor for the task of copyediting a manuscript.
C)  contracting with a freelance writer for the task of copyediting a manuscript.
D)  assigning the task of copyediting a manuscript to a full-time editor who often works from home.

Question 20

An appraisal that provides clear information about what employees are doing right and wrong and how they can improve their performance is called a ________ appraisal.

Accepted Answer

A)  subjective
B)  trait
C)  behavior
D)  comprehensive

Exam 12: Building and Managing Human Resources

In the selection process managers use the ________ tool.

A likely disadvantage of internal recruiting in organizations is the

Collective bargaining is negotiation between labor unions and managers to resolve conflicts and disputes about important issues.

All of the job applicants for a sales position are asked "What would you do when a customer complains that it takes too long to receive service?" This type of question is known as a(n) ________ interview question.

Each component of an HRM system influences the others, and all five must fit together. Explain the components of recruitment and selection and training and development.

Feedback from a performance appraisal system can serve a developmental purpose for managers.

Ahmed, a manager, likes to rely on his intuition when dealing with his employees. Because of this, he most likely conducts ________ appraisals.

A manager evaluates a subordinate's job performance and his contributions to the organization. This is known as the process of

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, they are engaging in ________ recruiting.

Employers are required to provide workers' compensation benefits to their employees, but not unemployment insurance.

The development approach in which an experienced member of an organization provides advice and guidance to a less experienced member, a protégé, is called

Describe collective bargaining.

A manager administers a performance test requiring all applicants for a secretarial position to

The NLRB conducts certification elections, which are held among the employees of an organization, to determine whether they want a union to represent their interests.

The set of activities in which managers engage to predict the future human resource needs of their organization is known as

The act that made it legal for workers to organize into unions was the

Appraisals that are dependent on managers' perceptions of traits, behaviors, or results are called ________ appraisals.

A large publishing company engages in outsourcing by

An appraisal that provides clear information about what employees are doing right and wrong and how they can improve their performance is called a ________ appraisal.