Question 1

The degree to which a test measures what it is supposed to measure is known as the reliability of the test.

Accepted Answer

A) True 
 B)False

Question 2

Feedback has help a company increase its profit margin by

Accepted Answer

A) enabling employees to work with the best co-workers in the field. 
B) providing employees with the technical equipment to excel. 
C) enabling employees to correct their own potential mistakes before they happen. 
D) providing employees with the technical background needed to excel.

Question 3

What is pay level? What is its impact on an organization? Give at least two examples.

Accepted Answer

The answer of What is pay level? What is its...

Question 4

Outsourcing best for jobs that require problem solving and creativity.

Accepted Answer

A) True 
 B)False

Question 5

What does a cafeteria-style benefit plan do?

Accepted Answer

A) It permits employees to choose the benefits they want. 
B) It allows management to have a uniform pay structure. 
C) It prompts managers to offer the same benefit package to all employees. 
D) It encourages managers to express confidence in a subordinate's ability to improve.

Question 6

At SureFit, Inc., a company that manufactures steel gaskets, most of the employees belong to a union. Recently, many employees have been complaining about the pay discrepancy between the top managers and lower-level employees. To address this situation, the union would most likely want to

Accepted Answer

A) go on strike and thereby demand a cafeteria-style benefit plan. 
B) enter into collective bargaining with SureFit's managers to ensure better job security. 
C) enter into collective bargaining with SureFit's managers to correct the pay structure. 
D) go on strike and thereby demand that all of SureFit's manager are fired.

Question 7

Discuss the advantages and the disadvantages of external and internal recruiting. Give an example for each.

Accepted Answer

The answer of Discuss the advantages and the disadvantages of...

Question 8

The relative position of an organization's pay incentives in comparison with those of other organizations in the same industry employing similar kinds of workers is called pay

Accepted Answer

A) level. 
B) structure. 
C) analysis. 
D) planning.

Question 9

Six Sigma programs

Accepted Answer

A) are a required part of every HR system. 
B) do not require HR initiatives. 
C) can be built by employees from the bottom up. 
D) require top management commitment.

Question 10

Microsoft Corporation interviews dozens of highly qualified programmers before deciding on which ones to hire. This is the HRM process of

Accepted Answer

A) recruitment. 
B) expansion. 
C) selection. 
D) appraisal.

Question 11

Kristian is the human resource manager for Lifeline, Inc., a wilderness search-and-rescue operation. He will be training new recruits for a job that requires crossing mountainous, and often treacherous, terrain and administering first aid. Which of the following should Kristian do to prepare recruits?

Accepted Answer

A) take recruits to a climbing gym or other controlled area where he can lead recruits through imaginary rescues and demonstrate first aid techniques 
B) show recruits a variety of training videos depicting various rescues that have occurred and have them read a book on how to provide emergency aid in the field 
C) require that all recruits get CPR training and then take them on a real-life rescue mission because the best way to learn is on the job 
D) send them off on a week-long trek through one of the local mountain ranges with only a few basic supplies and a radio

Question 12

The process of identifying in writing the tasks, duties, and responsibilities for a specific job results in a job

Accepted Answer

A) description. 
B) specification. 
C) validation. 
D) design.

Question 13

Steffie has requested a week's leave to be with her ill mother, even though doing this would result in a loss of pay. However, her manager refuses to grant her the leave. By doing this, the manager is violating

Accepted Answer

A) the Age Discrimination in Employment Act. 
B) Title VII of the 1964 Civil Rights Act. 
C) the Family and Medical Leave Act. 
D) the Equal Pay Act.

Question 14

Explain the role of classroom instruction in training programs and support your explanation with examples.

Accepted Answer

The answer of Explain the role of classroom instruction in...

Question 15

Employees learn how to do their jobs by working closely with their team leader, observing and learning how the process functions. This is known as

Accepted Answer

A) simulation. 
B) role-playing. 
C) on-the-job training. 
D) development.

Question 16

The attempt by managers to estimate the qualifications and the number of employees an organization will need, given its goals and strategies, is the process of

Accepted Answer

A) supply modeling. 
B) outsource modeling. 
C) resource forecasting. 
D) demand forecasting.

Question 17

Kevin, a middle manager, calls an impromptu meeting to discuss the progress of product development with his subordinates and plans to ask for suggestions to improve their performance. By doing this, Kevin is implementing a(n)________ appraisal.

Accepted Answer

A) 360-degree 
B) peer 
C) structured 
D) informal

Question 18

The information that managers need to make good human resources decisions about how to train, motivate, and reward organizational members can be obtained through

Accepted Answer

A) recruitment and selection. 
B) the induction process. 
C) training and development. 
D) the performance appraisal.

Question 19

A manager attempting to select a test for a job applicant that will be a good predictor of the applicant's performance on the job should be primarily concerned with the ________ of the test.

Accepted Answer

A) validity 
B) stability 
C) reliability 
D) compatibility

Question 20

General Motors tests applicants for autoworker positions on their mechanical dexterity in an attempt to determine if they have the capability to perform an assembly-line job. This is an example of ________ testing.

Accepted Answer

A) physical ability 
B) personality 
C) situational 
D) unstructured

Exam 12: Building and Managing Human Resources