Multiple Choice
According to the dimensions of quality,as suggested by David A Garvin,_____ refers to the probability of a product's surviving over a specified period of time under stated conditions of use.
A) Durability
B) Serviceability
C) Conformance
D) Reliability
Correct Answer:
Verified
Correct Answer:
Verified
Q10: Customer satisfaction or dissatisfaction takes place during
Q11: The _ dimension of the quality,as suggested
Q12: Customer satisfaction surveys will be effective when
Q13: Which of the following is true of
Q14: How do CRM systems help firms to
Q16: The _ dimension of the quality,as suggested
Q17: According to the Kano Model,new or innovative
Q18: Why do organizations measure customer satisfaction and
Q19: Which of the following survey instruments is
Q20: The effectiveness of the field intelligence method