Multiple Choice
The _____ dimension of the quality,as suggested by David A.Garvin,refers to the amount of use one gets from a product before it physically deteriorates or until replacement is preferable.
A) assurance
B) reliability
C) durability
D) serviceability
Correct Answer:
Verified
Correct Answer:
Verified
Q11: The _ dimension of the quality,as suggested
Q12: Customer satisfaction surveys will be effective when
Q13: Which of the following is true of
Q14: How do CRM systems help firms to
Q15: According to the dimensions of quality,as suggested
Q17: According to the Kano Model,new or innovative
Q18: Why do organizations measure customer satisfaction and
Q19: Which of the following survey instruments is
Q20: The effectiveness of the field intelligence method
Q21: What is the result of Unique Online