Nina Works for a Regional Department Store

Multiple Choice

Nina works for a regional department store. At least once a week, she visits a store in the chain and pretends to be a customer. Once she leaves the store, she records her impressions of the store's sales associates and how she was treated. Sales associates who did an above average job handling Nina's sometimes difficult requests receive a small bonus. Nina is a(n) :

A) mystery shopper
B) incognito customer
C) retail inspector
D) store employee scanner
E) store observer