Multiple Choice
The 80-20 rule in the case of CRM implies that:
A) 80 percent of the sales come from 20 percent markdowns
B) 80 percent of the merchandise is sold at 20 percent off
C) 80 percent of the customers pay with 20 percent of their income
D) 80 percent of the buying comes from 20 percent of the vendors
E) 80 percent of the sales come from 20 percent of the customers
Correct Answer:

Verified
Correct Answer:
Verified
Q129: What is the primary objective of CRM?
Q130: Six weeks after Simpson purchased six portable
Q131: When Tina went to Amazon.ca, based on
Q132: Rita is a shutterbug and enjoys her
Q133: An electronic retailer surveys past customers and
Q135: Distributive fairness:<br>A) essentially recognizes that customers do
Q136: The _ is the difference between customers'
Q137: Which of the following can limit a
Q138: An electronic retailer promised a customer that
Q139: Why should altruistic incentives not be the