Jo Is Considering Purchasing a New Cat, but Is Unsure

Multiple Choice

Jo is considering purchasing a new cat, but is unsure of which ones shed, which ones are indoor or outdoor, and which ones are most friendly around children. She decides to ask several friends, who already have cats, to list out the reasons they used when they purchased their own cats. In which stage of the consumer purchase decision process is Jo?

A) alternative evaluation
B) problem recognition
C) information search
D) purchase decision