Multiple Choice
H&R Block, a major tax preparation firm, reported facing issues with regard to its employees' inconsistency in filing of returns. With which of the following characteristics of the service offering is the firm experiencing an issue?
A) Tangibility
B) Intangibility
C) Perishability
D) Inseparability
E) Heterogeneity
Correct Answer:
Verified
Correct Answer:
Verified
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