Question 1

Which best explains the strategic training alternative of the internal provider?

Accepted Answer

A) All or most training developed in house, each phase handled by specialists, and needs developed from a decentralized HRD function 
B) All or most training purchased from outside sources, each phase handled by specialists, and needs developed from a centralized HRD function 
C) All or most training activities provided by outside trainers and training function's role is to select and manage training suppliers 
D) All or most training developed in house, each phase handled by specialists, and needs developed from a centralized HRD function

Question 2

___Force field analysis is a type of analysis used in a TNA.

Accepted Answer

A) True 
 B)False

Question 3

The defender strategy is also referred to as

Accepted Answer

A) Differentiator. 
B) Innovator. 
C) Cost leader. 
D) Market leader. 
E) Market follower.

Question 4

___If the external environment is highly complex and highly stable, there is low uncertainty.

Accepted Answer

A) True 
 B)False

Question 5

___Trainers and OD practitioners have problems getting along because trainers tend to be more strategic and more overly analytical than OD practitioners.

Accepted Answer

A) True 
 B)False

Question 6

A reason there might be conflict among HRD and OD professionals is that the OD practitioner

Accepted Answer

A) Has a more tactical approach. 
B) Tends to be seen as overly analytical. 
C) Deals with mostly middle management. 
D) Both A & B. 
E) Both A & C.

Question 7

Organizational design refers to

Accepted Answer

A) The type of technology used. 
B) The type and style of decision making used. 
C) How the division of labor is set up. 
D) Both B & C. 
E) None of the above.

Question 8

A mechanistic design is best applied in which of the following situations?

Accepted Answer

A) Nonroutine technologies 
B) Small businesses 
C) High volume assembly lines 
D) Where there are not clear answers to many of the problems that arise 
E) A & D

Question 9

Which of the following statements is true in an uncertain environment?

Accepted Answer

A) The organization must rigidly define operating methods. 
B) A market leader strategy is the best strategy to adopt. 
C) There is less complexity in the environment. 
D) Cost leader strategy is the best strategy to adopt.

Question 10

What is one reason companies should invest in strategic HR?

Accepted Answer

A) To be able to grow 
B) To increase their market value 
C) To centralize their strategies 
D) To involve management

Question 11

Most companies use the _____ strategy when addressing their training and development needs.

Accepted Answer

A) Primary provider 
B) Mixed 
C) Manager intermediary 
D) Both A & C

Question 12

___ The internal provider is a strategic training alternative whereby the training department provides all or most of the training for the organization.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a reason why some small businesses do not engage in strategic planning?

Accepted Answer

A) Time constraints 
B) Unfamiliarity 
C) Lack of skills 
D) Lack of trust 
E) All of the above

Question 14

According to the text, the strategic planning process at Hewlett Packard Canada in the late 1980's resulted in

Accepted Answer

A) The sales force reorganizing around specific products. 
B) A concentration on the laser printer and increasing the profit margin on each unit. 
C) Hewlett Packard being one of the toughest competitors in the marketplace. 
D) Both A & C.

Question 15

___Organizational design refers to the way the work is divided and organized.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is NOT a source of conflict and disagreement between OD and training professionals?

Accepted Answer

A) The difference between their perceived role and power base. 
B) The nature of OD practices challenges assumptions underlying organizational practices. 
C) OD principles interfere with the implementation of effective training programs. 
D) OD professionals are more likely to be guided by data than training professionals. 
E) Companies typically organize around their functional areas.

Question 17

What can be done to reduce resistance to change?

Accepted Answer

A) Focus on changing one level (organizational, group, and individual)at a time. 
B) Involve employees. 
C) Let those who are satisfied with the status quo lead the way. 
D) Both A & B. 
E) All of the above.

Question 18

OD interventions could be implemented more successfully if they included training where employees

Accepted Answer

A) Developed a common knowledge and skill base in the area of the intervention. 
B) Understood group dynamics and became skilled at working within groups. 
C) Understood and became skilled at using a common problemsolving model. 
D) Both A & C. 
E) All of the above.

Question 19

HRD should be involved in strategic planning by

Accepted Answer

A) Helping shape strategy. 
B) Influencing the HR strategy. 
C) Developing its own strategy in line with the strategic plan. 
D) Both B & C. 
E) All of the above.

Exam 2: Aligning Training with Strategy

Which best explains the strategic training alternative of the internal provider?

___Force field analysis is a type of analysis used in a TNA.

The defender strategy is also referred to as

___If the external environment is highly complex and highly stable, there is low uncertainty.

___Trainers and OD practitioners have problems getting along because trainers tend to be more strategic and more overly analytical than OD practitioners.

A reason there might be conflict among HRD and OD professionals is that the OD practitioner

Organizational design refers to

A mechanistic design is best applied in which of the following situations?

Which of the following statements is true in an uncertain environment?

What is one reason companies should invest in strategic HR?

Most companies use the _____ strategy when addressing their training and development needs.

___ The internal provider is a strategic training alternative whereby the training department provides all or most of the training for the organization.

Which of the following is a reason why some small businesses do not engage in strategic planning?

According to the text, the strategic planning process at Hewlett Packard Canada in the late 1980's resulted in

___Organizational design refers to the way the work is divided and organized.

Which of the following is NOT a source of conflict and disagreement between OD and training professionals?

What can be done to reduce resistance to change?

OD interventions could be implemented more successfully if they included training where employees

HRD should be involved in strategic planning by