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    Exam 5: Customer Relationships and Customer Service
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    An Airline That Divides Its Customers into VIP, Preferred, and Regular
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An Airline That Divides Its Customers into VIP, Preferred, and Regular

Question 81

Question 81

Multiple Choice

An airline that divides its customers into VIP, Preferred, and Regular customer sets is practicing what principle?


A) Customer prioritization
B) Customer displacement
C) Customer segmentation
D) Customer clustering

Correct Answer:

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