Multiple Choice
All of the following may be used to measure customer service performance except?
A) Complaint forms
B) Product price changes
C) Customer satisfaction surveys
D) Mystery shoppers
Correct Answer:
Verified
Correct Answer:
Verified
Q79: Each item below is a potential downside
Q80: McDonald's restaurants responded to customer dissatisfaction in
Q81: An airline that divides its customers into
Q82: Customer service performance measures should be reviewed
Q83: Mystery shopper programs tend to be (for
Q85: Describe how a restaurant might enhance their
Q86: Customer segmentation attempts to?<br>A) Satisfy profitable customers<br>B)
Q87: CRM refers to which concept?<br>A) Customer returns
Q88: Grouping similar customers based on their characteristics
Q89: Performance metrics for customer relationship initiatives should