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  3. Study Set
    Operations Management
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    Exam 5: Customer Relationships and Customer Service
  5. Question
    Fostering Achievements in Customer Service as a Part of a Customer
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Fostering Achievements in Customer Service as a Part of a Customer

Question 114

Question 114

Multiple Choice

Fostering achievements in customer service as a part of a customer service strategy should include which of the following?


A) Employee incentives
B) Customer incentives
C) Employee training
D) Customer training

Correct Answer:

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