Multiple Choice
A company keeping its promises and delivering services that are accurate and dependable refers to which basic customer service principle?
A) Recovery
B) Reliability
C) Fairness
D) Wow factor
Correct Answer:
Verified
Correct Answer:
Verified
Q108: What percentage (approximately) of quick-service firms use
Q109: Most of a firm's profits being generated
Q110: Grouping customers within a firm's customer database
Q111: Targeted email campaigns are typically?<br>A) High cost
Q112: Assembled groups of customers giving their opinions
Q114: Fostering achievements in customer service as a
Q115: External customer service audits are likely to
Q116: Recovery, in the context of the four
Q117: When customer service performance measures are collected
Q118: In assessing possible new customers, a distributor