Multiple Choice
Recovery, in the context of the four basic customer service principles, refers to?
A) Companies keeping their promises with services that are accurate and dependable
B) Companies respecting their customers and treating them in a fair and ethical way
C) Companies adding unexpected touches to their service
D) Companies fixing their customers' problems in a quick, meaningful way
Correct Answer:
Verified
Correct Answer:
Verified
Q111: Targeted email campaigns are typically?<br>A) High cost
Q112: Assembled groups of customers giving their opinions
Q113: A company keeping its promises and delivering
Q114: Fostering achievements in customer service as a
Q115: External customer service audits are likely to
Q117: When customer service performance measures are collected
Q118: In assessing possible new customers, a distributor
Q119: Describe the potential benefits and risks of
Q120: Percentage of invoices with errors is what
Q121: Customers can be enabled to provide feedback