Which of the Following Is NOT a Disadvantage of a Highly

Multiple Choice

Which of the following is NOT a disadvantage of a highly scripted service?

A) Consumers often see it as a set of 'mindless behaviours'.
B) Customer requests are often not appropriate for highly scripted responses.
C) It is good for responding quickly to varying customer needs.
D) Often little attention is paid to incoming information.
E) Some customers prefer unscripted encounters.