Multiple Choice
When a customer contacts their bank, travel agent or telephone company, respect can be demonstrated (or violated) by various things.Which of the following may NOT be one of them?
A) Customer's knowledge of script
B) The waiting time to be served
C) How pleasant the waiting time is viewed as
D) The product knowledge of the staff
E) The convenience of operating hours or locations
Correct Answer:
Verified
Correct Answer:
Verified
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