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    Business
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    Services Marketing
  4. Exam
    Exam 2: Customer behaviour, culture and service encounters
  5. Question
    Critical Incidences Can Occur Both Pre- and Post-Consumption as Well
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Critical Incidences Can Occur Both Pre- and Post-Consumption as Well

Question 70

Question 70

True/False

Critical incidences can occur both pre- and post-consumption as well as during the process of delivery.

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