Solved

Satisfaction Is an Attitude Judgement Based on the Customer's Experience

Question 74

Multiple Choice

Satisfaction is an attitude judgement based on the customer's experience of the service encounter.Which of the following is not a satisfaction judgement?


A) Positive disconfirmation
B) Negative disconfirmation
C) Confirmation
D) All of the above
E) None of the above

Correct Answer:

verifed

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Related Questions

Q65: A consumer decides she needs a haircut,

Q66: Customers' needs for security against physical and

Q67: Customers often remain with a service provider

Q68: Several factors may enhance risks and uncertainty

Q69: Attributes such as style, colour and feel

Q70: Critical incidences can occur both pre- and

Q71: When a customer contacts their bank, travel

Q72: The inherent social nature of services means

Q73: Hofstede identified the following aspects of culture:

Q75: The awareness of a need will drive