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    Exam 2: Customer behaviour, culture and service encounters
  5. Question
    'Perceived Risk' Refers to a Consumer's Judgement of the Likelihood
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'Perceived Risk' Refers to a Consumer's Judgement of the Likelihood

Question 58

Question 58

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'Perceived risk' refers to a consumer's judgement of the likelihood of negative outcomes and the importance of these outcomes to the consumer.

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