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    Exam 2: Customer behaviour, culture and service encounters
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    Discuss, Using Examples from Your Own Experiences, the Concept of 'Critical
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Discuss, Using Examples from Your Own Experiences, the Concept of 'Critical

Question 64

Question 64

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Discuss, using examples from your own experiences, the concept of 'critical incident technique' (CIT).

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Answered by ExamLex AI

The critical incident technique (CIT) is...

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