Multiple Choice
Which of the following is NOT usually a customer response to a service failure?
A) Complain to the service organisation
B) Do nothing
C) Increase purchase frequency with the service organisation
D) Take some kind of overt action with a third party
E) Defect and not patronise the service organisation
Correct Answer:
Verified
Correct Answer:
Verified
Q14: According to a study of consumer complaint
Q15: Which of the following is NOT a
Q16: The statement that 'complaints can be seen
Q17: Poor handling of complaints by management creates
Q18: Customers who experience service failure but subsequently
Q20: When dealing with complaints regarding poor service
Q21: Service providers should be encouraged to develop
Q22: In the case of a low-involvement product,
Q23: Which of the following is NOT a
Q24: Which of the following is NOT part