Multiple Choice
Which of the following is NOT part of Lovelock's extended fishbone framework?
A) Facilities and equipment
B) Materials and supplies
C) Profit and loss
D) Front stage and backstage personnel
E) Procedures
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q19: Which of the following is NOT usually
Q20: When dealing with complaints regarding poor service
Q21: Service providers should be encouraged to develop
Q22: In the case of a low-involvement product,
Q23: Which of the following is NOT a
Q25: Which of the following is NOT one
Q26: When customers are embarrassed, they know the
Q27: Creating effective service recovery programs must be
Q28: How do fishbone diagrams help managers improve
Q29: It is important to realise that the