Multiple Choice
Which of the following is NOT a reason why dissatisfied customers don't complain according to the SOCAP research?
A) The lack of time
B) The organisation will ask too many questions
C) The company might penalise or blame them
D) Their complaint might be resolved expeditiously
E) They don't know who to complain to
Correct Answer:
Verified
Correct Answer:
Verified
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Q19: Which of the following is NOT usually
Q20: When dealing with complaints regarding poor service
Q21: Service providers should be encouraged to develop
Q22: In the case of a low-involvement product,
Q24: Which of the following is NOT part
Q25: Which of the following is NOT one
Q26: When customers are embarrassed, they know the
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