All of the Following Are True EXCEPT

Multiple Choice

All of the following are true EXCEPT:

A) complaints can be looked at as a stream of information that can be used to help monitor quality
B) complaints can be used as a market research input
C) a suggestion usually indicates an opportunity to move a customer from 'somewhat satisfied' to 'delighted'
D) inquiries often reveal weaknesses in providing information
E) complaints take valuable time away from selling