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    Exam 14: Handling customer complaints and managing service recovery
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    According to the SOCAP Research, a Complainant Who Is Dissatisfied
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According to the SOCAP Research, a Complainant Who Is Dissatisfied

Question 41

Question 41

Multiple Choice

According to the SOCAP research, a complainant who is dissatisfied with the outcome will tell _______ other people.


A) five
B) seven
C) eight
D) nine
E) eleven

Correct Answer:

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