Multiple Choice
Which of the following guidelines should you follow when placing an outgoing telephone call?
A) Allow the phone to ring four times before hanging up
B) Ask if it is a convenient time and if the person has time to talk
C) Pull the patient's record after he answers
D) Begin with dates, times, or instructions while the person finds something to write with
E) Provide all the relevant information and hang up quickly to avoid annoying the patient
Correct Answer:
Verified
Correct Answer:
Verified
Q6: If you cannot give your undivided attention
Q7: When handling calls from patients, employees should
Q8: If a patient was overcharged for services,
Q9: The appropriate way to deal with a
Q10: What is an advantage to having a
Q12: A disadvantage of communicating by telephone is
Q13: A specially designed telephone that looks like
Q14: When a message is organized and logical,
Q15: If you do not recognize the name
Q16: If you put a caller on hold