Table One Is Considered the Best Italian Restaurant in Town

Multiple Choice

Table One is considered the best Italian restaurant in town. With its elegant dining area, extensive wine list, and gourmet chef, residents wait months to get into the restaurant. Last Friday, Roger took a large group to Table One and almost every diner sent their entrée back to the kitchen. Table One was experiencing a(n) ________ gap in service quality.

A) knowledge
B) communication
C) standards
D) delivery
E) empowerment