Multiple Choice
Lisa will only let André do her pedicure. She has tried other manicurists, but she knows from experience that André makes her toenails look perfect every time. For Lisa, ________ is the most important of the five service quality dimensions.
A) assurance
B) reliability
C) tangibles
D) responsiveness
E) empathy
Correct Answer:
Verified
Correct Answer:
Verified
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