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    Culinary, Hospitality, Travel & Tourism
  3. Study Set
    Managing Hospitality
  4. Exam
    Exam 14: Service Excellence: Leading the Way to Wow
  5. Question
    Managers Should Reinforce the Positive and Coach Away the Negative
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Managers Should Reinforce the Positive and Coach Away the Negative

Question 24

Question 24

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Managers should reinforce the positive and coach away the negative.

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