Multiple Choice
Successfully determining and providing for the key drivers comes about through
A) pure luck, for the most part
B) extensive research on customer complaints
C) extensive planning based on guest feedback
D) organizational information systems
Correct Answer:
Verified
Correct Answer:
Verified
Q14: Regardless of the size of the innovation,
Q15: Guests are typically very curious about which
Q16: Eco-Innovations reduce the impact on the environment
Q17: The organization can't know what factors are
Q18: Benchmark organizations discover which of their competencies
Q20: It is the basic experiences like cooking
Q21: Juan owns one of the busiest restaurants
Q22: Just like guests having moments of truth
Q23: Key drivers can be divided into two
Q24: Managers should reinforce the positive and coach