Multiple Choice
Job performance standards are
A) performance expectations for each major duty associated with employees' jobs
B) employees' personal expectations for themselves
C) the organization's long-term goals
D) rules to be followed for employee behavior on the job
Correct Answer:
Verified
Correct Answer:
Verified
Q7: SERVQUAL is<br>A) an instrument designed to evaluate
Q8: Measuring what guests think about a guest
Q9: Which evaluation technique is more apt to
Q10: SERVQUAL measures the way customers perceive the
Q11: The best evaluators are<br>A) mystery shoppers<br>B) trained
Q13: The best time to find out about
Q14: To try to encourage feedback, some companies
Q15: Knowing what has failed not what has
Q16: Simplicity and low cost are two advantages
Q17: "Walking the front" means the servers watch