Multiple Choice
The best evaluators are
A) mystery shoppers
B) trained managers
C) the guests
D) observant servers
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q6: If 95 percent of an organization's guests
Q7: SERVQUAL is<br>A) an instrument designed to evaluate
Q8: Measuring what guests think about a guest
Q9: Which evaluation technique is more apt to
Q10: SERVQUAL measures the way customers perceive the
Q12: Job performance standards are<br>A) performance expectations for
Q13: The best time to find out about
Q14: To try to encourage feedback, some companies
Q15: Knowing what has failed not what has
Q16: Simplicity and low cost are two advantages