Solved

Which Evaluation Technique Is More Apt to Reveal to Organizational

Question 9

Multiple Choice

Which evaluation technique is more apt to reveal to organizational management in a timely manner that a server has given some guests permission to smoke in a no-smoking section?


A) guest comment card
B) MBWA
C) structured interview
D) focus group

Correct Answer:

verifed

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Related Questions

Q4: SERVQUAL assesses guest perceptions, not objective reality.

Q5: Some hotels actually offer an unconditional 100

Q6: If 95 percent of an organization's guests

Q7: SERVQUAL is<br>A) an instrument designed to evaluate

Q8: Measuring what guests think about a guest

Q10: SERVQUAL measures the way customers perceive the

Q11: The best evaluators are<br>A) mystery shoppers<br>B) trained

Q12: Job performance standards are<br>A) performance expectations for

Q13: The best time to find out about

Q14: To try to encourage feedback, some companies