When a Sale Is Lost,it Is Important to Review the Chain

Multiple Choice

When a sale is lost,it is important to review the chain of events because:

A) a client that has been lost once will be lost again
B) the sales manager must take disciplinary action against the salesperson
C) the salesperson should determine how to retaliate against the competition
D) the salesperson will be able to learn from mistakes
E) the client must decide to offer referrals