Multiple Choice
Monique was looking for a venue for her wedding reception.When she visited one potential location,she noticed that the landscaping was not complete,and there was stained carpet in the lobby.Which of the service quality building blocks caused Monique to select an alternative venue?
A) tangibles
B) reliability
C) responsiveness
D) assurance
E) empathy
Correct Answer:
Verified
Correct Answer:
Verified
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