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  3. Study Set
    Customer Service Skills for Success Study Set 1
  4. Exam
    Exam 5: Listening to the Customer
  5. Question
    ________ Is the Phase of the Listening Process in Which
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________ Is the Phase of the Listening Process in Which

Question 1

Question 1

Multiple Choice

________ is the phase of the listening process in which a listener focuses on a specific sound or message being received from the environment.


A) Hearing
B) Attending
C) Comprehending
D) Assigning

Correct Answer:

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