Question 1

List the order in which a transmittal should be organized.

Accepted Answer

The answer of List the order in which a transmittal...

Question 2

Which of the following statements about information overload is true?

Accepted Answer

A)  It is a secondary purpose of informative and positive messages. 
B)  It is made up of crucial data such as annual reports, which tend to be lengthy. 
C)  It makes people become selective about the messages they open and read. 
D)  It is desirable because it keeps people informed about vital happenings. 
E)  It is a strategy to make employees in a company more efficient and productive.

Question 3

Which of the following practices is useful for managing information in emails?

Accepted Answer

A)  Avoid bullets in long emails. 
B)  Checklists are too elementary, so avoid them. 
C)  When answering multiple questions in one email, number each answer. 
D)  Put the most vital information in attachments rather than the email. 
E)  When sending regular updates, place new materials at the bottom.

Question 4

Which of the following is a primary purpose of an informative message?

Accepted Answer

A)  to build a good image of the sender's organization 
B)  to de-emphasize any negative information 
C)  to eliminate future messages on the same subject 
D)  to build a good image of the sender 
E)  to have the receiver view the information positively

Question 5

Which of the following represents a potential drawback to a business owner of using smartphone apps to grow a business?

Accepted Answer

A)  They limit customer access to company information and products. 
B)  They allow a very small range of transactions compared to websites. 
C)  They require time and money to develop and maintain. 
D)  They occupy considerable space on users' phones. 
E)  They are more expensive than websites for consumers to use.

Question 6

Which of the following can be best communicated through an email?

Accepted Answer

A)  irony and sarcasm 
B)  negative critiques 
C)  routine activities 
D)  nonverbal cues 
E)  bad news

Question 7

A goodwill ending to an email should include your regards to the reader's family.

Accepted Answer

A) True 
 B)False

Question 8

Ming is the sales director for a startup company that provides office systems and technical support designed for mid-sized manufacturers. The company's business plan calls for cultivating relationships with factory owners in a specific industry nationwide, gathering information about their specific needs, and informing them about the company's line of products. The company's marketing budget does not allow for extensive travel, so Ming must design a communication strategy. Which will be the single most effective medium for meeting his objectives, and why?

Accepted Answer

The answer of Ming is the sales director for a...

Question 9

Aliyah sent an email to her manager requesting two days off in the following week. If she does not get a reply immediately, she should

Accepted Answer

A)  send the same email again after a few minutes. 
B)  ask the manager in person to reply to the email. 
C)  wait for a day before emailing the manager again. 
D)  call her manager to ask if the email was received. 
E)  send another email with the subject line "READ NOW."

Question 10

When using a basic pattern of organization in a message, you should

Accepted Answer

A)  understand the rationale or logic behind each of the patterns. 
B)  remember that the pattern cannot be modified or changed. 
C)  know that every message with the basic pattern will have all elements included. 
D)  understand that you should always present several elements in one paragraph. 
E)  remember that you should never have several paragraphs for just one element.

Question 11

Which of the following should you do when leaving a voicemail message for a co-worker?

Accepted Answer

A)  Describe the background of the situation, speaking for up to two minutes if necessary. 
B)  Convey all relevant details, assuming the receiver will be taking notes. 
C)  Make clear that you require an immediate response. 
D)  Use a clear voice when stating the callback number. 
E)  Create a bit of suspense as to the reason for your call.

Question 12

In order to summarize a document, you should start with some supporting evidence or the details of a message.

Accepted Answer

A) True 
 B)False

Question 13

List the purpose of using emails in business.

Accepted Answer

The answer of List the purpose of using emails in...

Question 14

How do videoconferences help enhance business communication?

Accepted Answer

The answer of How do videoconferences help enhance business communication?...

Question 15

Which of the following is the most distinguishing characteristic of Instagram?

Accepted Answer

A)  It uses a color coding system to categorize content. 
B)  It is a platform for distributing brief textual comments with clickable links. 
C)  It is designed primarily for laptops and tablets. 
D)  It is driven by visual images and engagement. 
E)  It is a data-driven platform for original or shared content.

Question 16

Which of the following statements about a transmittal message is true?

Accepted Answer

A)  It should inform the reader what is being sent at the end. 
B)  It should begin with a summary of the main points of a document. 
C)  It should have only primary purposes, not secondary purposes. 
D)  It should not include details of what will happen next, as those might be a distraction. 
E)  It should include information that would help the reader understand the document.

Question 17

Which of the following social media sites allows professionals to connect with colleagues and other industry members, and use the site to network and earn recommendations from past and current clients?

Accepted Answer

A)  Facebook 
B)  LinkedIn 
C)  Instagram 
D)  Twitter 
E)  Orkut

Question 18

Describe the reasons why a business would want to create a Facebook page, and list some of the elements such a page should include.

Accepted Answer

The answer of Describe the reasons why a business would...

Question 19

What features should a good subject line have?

Accepted Answer

The answer of What features should a good subject line...

Question 20

Kwame, a marketing director at an athletic apparel company, has written an email memo outlining the company's marketing objectives and strategies for the next quarter. Which of the following company employees is Kwame most likely to include in the list of those receiving a CC of his message?

Accepted Answer

A)  the purchasing agent who orders fabrics 
B)  the assistant to the sales promotions manager 
C)  the receptionist at the front desk 
D)  the accounts payable manager 
E)  the human resources coordinator

Exam 8: Sharing Informative and Positive Messages With Appropriate Technology