Multiple Choice
Which of the following is not one of the advantages of the SERVQUAL instrument?
A) It has been shown to be valid for a number of service situations.
B) It has been accepted as a standard.
C) It has a standardized analysis procedure.
D) It is more widely used that statistical quality control.
E) It can be filled out quickly by customers and employees.
Correct Answer:
Verified
Correct Answer:
Verified
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