Question 1

How many years of experience does a technician need to receive ASE certification?

Accepted Answer

The answer of How many years of experience does a...

Question 2

Two technicians are discussing shop management. Technician A says that the owner of a small shop may be the only manager and may be the billing clerk and service writer. Technician B says that large shops may have many levels of management. Who is correct?

Accepted Answer

A)  A only 
B)  B only 
C)  Both A and B 
D)  Neither A nor B

Question 3

Which step is performed by the accountant and not the technician?

Accepted Answer

A)  Collecting the money. 
B)  Diagnosing the customer concern. 
C)  Consulting the labor time guide for proper billing. 
D)  Submitting the repair order to the cashier.

Question 4

Define "flat rate" compensation.

Accepted Answer

The answer of Define "flat rate" compensation....

Question 5

What should be done if a mistake is made when diagnosing or repairing a vehicle?

Accepted Answer

The answer of What should be done if a mistake...

Question 6

What does "ASE" stand for?

Accepted Answer

The answer of What does "ASE" stand for?...

Question 7

The accountant _____.

Accepted Answer

A)  greets the customer 
B)  initiates the repair order 
C)  also serves as the cashier 
D)  is responsible for the service manager

Question 8

Employees are responsible for ensuring the company makes a profit on its investment.

Accepted Answer

A) True 
 B)False

Question 9

ASE certified technicians have at least how much experience?

Accepted Answer

A)  Zero years 
B)  2 years 
C)  4 years 
D)  5 years

Question 10

Very few automobile owners realize the computing power of their vehicle's computers.

Accepted Answer

A) True 
 B)False

Question 11

The ASE Education Foundation certifies automotive training programs.

Accepted Answer

A) True 
 B)False

Question 12

Franchises are independently owned, but managed by the franchiser.

Accepted Answer

A) True 
 B)False

Question 13

Which statement about technician responsibility and pay is correct?

Accepted Answer

A)  Entry-level technicians are hired to complete complex operations. 
B)  Technicians are not required to follow environmental regulations. 
C)  Technicians can be paid hourly rates. 
D)  Technicians never work for flat rate.

Question 14

Which employee is usually the first to greet the customer?

Accepted Answer

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Question 15

Describe a technician's legal responsibilities.

Accepted Answer

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Question 16

What is true of service departments?

Accepted Answer

A)  The service manager reports to the parts manager. 
B)  The general manager reports to the sales manager. 
C)  The sales manager reports to the owner. 
D)  The service manager reports to the general manager.

Question 17

Two technicians are discussing ASE testing. Technician A says that ASE-certified technicians must be recertified every ten years. Technician B says that service departments can use the ASE symbol in advertising if it has automotive technicians that are ASE certified, and it adheres to the ASE standards of excellence.

Accepted Answer

A)  A only 
B)  B only 
C)  Both A and B 
D)  Neither A nor B

Question 18

Two technicians are discussing customer service. Technician A says that every department at a dealership must work together with the other departments to retain customers. Technician B says that only the service manager is responsible for customer retention. Who is correct?

Accepted Answer

A)  A only 
B)  B only 
C)  Both A and B 
D)  Neither A nor B

Question 19

What is true of the ASE Education Foundation ?

Accepted Answer

A)  ASE Education Foundation certified automotive training programs. 
B)  ASE Education Foundation  provides certification for technicians. 
C)  ASE Education Foundation  certification is valid for two years. 
D)  The ASE Education Foundation is a for-profit enterprise.

Question 20

What is true of independent repair facilities?

Accepted Answer

A)  Independent facilities typically concentrate on sales. 
B)  Independent facilities usually stock their own parts. 
C)  Independent facilities use classes offered by local vendors or technical schools. 
D)  Independent facilities will only work on one brand of vehicles.

Exam 1: Introduction to the Automotive Industry

How many years of experience does a technician need to receive ASE certification?

Two technicians are discussing shop management. Technician A says that the owner of a small shop may be the only manager and may be the billing clerk and service writer. Technician B says that large shops may have many levels of management. Who is correct?

Which step is performed by the accountant and not the technician?

Define "flat rate" compensation.

What should be done if a mistake is made when diagnosing or repairing a vehicle?

What does "ASE" stand for?

The accountant _____.

Employees are responsible for ensuring the company makes a profit on its investment.

ASE certified technicians have at least how much experience?

Very few automobile owners realize the computing power of their vehicle's computers.

The ASE Education Foundation certifies automotive training programs.

Franchises are independently owned, but managed by the franchiser.

Which statement about technician responsibility and pay is correct?

Which employee is usually the first to greet the customer?

Describe a technician's legal responsibilities.

What is true of service departments?

Two technicians are discussing customer service. Technician A says that every department at a dealership must work together with the other departments to retain customers. Technician B says that only the service manager is responsible for customer retention. Who is correct?

What is true of the ASE Education Foundation ?

What is true of independent repair facilities?