Question 1

When you have an email account, you also have an email ____.

Accepted Answer

A)   message
B)   profile
C)   record
D)   address D

Question 2

When you reply to a message, you send the message to someone other than the person who sent the message.

Accepted Answer

A) True 
 B)False  False

Question 3

The ____ states the reason for an email message.

Accepted Answer

A)   signature line
B)   greeting line
C)   subject line
D)   closing line C

Question 4

Outlook creates email accounts for its users.

Accepted Answer

A) True 
 B)False

Question 5

The first time you start Outlook on a home computer, the ____ feature guides you to provide information that Outlook needs to send and receive email messages.

Accepted Answer

A)   Auto Account Setup
B)   Quick Steps
C)   domain name
D)   Navigation Bar

Question 6

The computer at your email service provider that handles outgoing email messages is called the ____.

Accepted Answer

A)   Internet service provider
B)   email service provider
C)   outgoing service provider
D)   outgoing email server

Question 7

A ____ folder is the location of a document to be moved or copied.

Accepted Answer

A)   source
B)   start
C)   target
D)   personal

Question 8

The ____ lists the contents of a folder.

Accepted Answer

A)   message list
B)   Navigation Pane
C)   Reading Pane
D)   message pane

Question 9

The ____ is where you type an email message.

Accepted Answer

A)   message header
B)   greeting line
C)   message area
D)   subject line

Question 10

Critical Thinking Questions Case 1-1 Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department. Frank is new to Outlook, so he asks for help in processing the message. Frank wants to send a quick acknowledgment to his colleague, informing her that he received the message. However, he does not want the other recipients to see his acknowledgement. Which Outlook response option should he use?

Accepted Answer

A)   Acknowledge
B)   Reply
C)   Reply All
D)   Forward

Question 11

The last part of an email address is the ____ name.

Accepted Answer

A)   user
B)   profile
C)   program
D)   domain

Question 12

Email is the transmission of messages and files between computers or smart devices over a(n) ____.

Accepted Answer

A)   STMP
B)   network
C)   ISP
D)   Web app

Question 13

When you send someone an email address, it travels across the Internet to the ____________________ email server at your ISP.

Accepted Answer

The answer of When you send someone an email address,...

Question 14

Unsolicited email messages are known as ____________________ or junk mail.

Accepted Answer

The answer of Unsolicited email messages are known as ____________________...

Question 15

A ____ is information presented on a physical medium, such as paper.

Accepted Answer

A)   reading copy
B)   hard copy
C)   message list
D)   hyperlink copy

Question 16

To preview an attached file created in an Office 2013 application, you do not need to have that application installed on your computer.

Accepted Answer

A) True 
 B)False

Question 17

A ____ is a device that forwards data on a network.

Accepted Answer

A)   router
B)   server
C)   format
D)   protocol

Question 18

A printed copy of an email should not be counted on as a backup.

Accepted Answer

A) True 
 B)False

Question 19

A(n) ____ folder is the location where you want to move or copy a file.

Accepted Answer

A)   end
B)   destination
C)   target
D)   personal

Question 20

Critical Thinking Questions Case 1-2 Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to you for help. A name of one of Diane's colleagues is flagged as a misspelling, and she would like to prevent this from happening. What steps should she take?

Accepted Answer

A)   left-click the name, and click AutoCorrect on the shortcut menu
B)   right-click the name, and click AutoCorrect on the shortcut menu
C)   left-click the name, and click Ignore on the shortcut menu
D)   right-click the name, and click Ignore All on the shortcut menu

Exam 1: Managing Email Messages With Outlook

When you have an email account, you also have an email ____.

When you reply to a message, you send the message to someone other than the person who sent the message.

The ____ states the reason for an email message.

Outlook creates email accounts for its users.

The first time you start Outlook on a home computer, the ____ feature guides you to provide information that Outlook needs to send and receive email messages.

The computer at your email service provider that handles outgoing email messages is called the ____.

A ____ folder is the location of a document to be moved or copied.

The ____ lists the contents of a folder.

The ____ is where you type an email message.

The last part of an email address is the ____ name.

Email is the transmission of messages and files between computers or smart devices over a(n) ____.

When you send someone an email address, it travels across the Internet to the ____________________ email server at your ISP.

Unsolicited email messages are known as ____________________ or junk mail.

A ____ is information presented on a physical medium, such as paper.

To preview an attached file created in an Office 2013 application, you do not need to have that application installed on your computer.

A ____ is a device that forwards data on a network.

A printed copy of an email should not be counted on as a backup.

A(n) ____ folder is the location where you want to move or copy a file.