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H&R Block, a Major Tax Preparation Firm, Reported Having a Problem

Question 38

Multiple Choice

H&R Block, a major tax preparation firm, reported having a problem with its employees being inconsistent in the filing of returns. The firm is experiencing a problem with which of the following characteristics of the service offering?


A) Tangibility
B) Intangibility
C) Perishability
D) Inseparability
E) Heterogeneity

Correct Answer:

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