Question 1

An email account is an electronic mailbox you receive from an ____.

Accepted Answer

A)  ISP
B)  email service provider
C)  email client
D)  email address B

Question 2

Critical Thinking Questions Case 1-2 Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to you for help. A name of one of Diane's colleagues is flagged as a misspelling, and she would like to prevent this from happening. What steps should she take?

Accepted Answer

A)  left-click the name, and click AutoCorrect on the shortcut menu
B)  right-click the name, and click AutoCorrect on the shortcut menu
C)  left-click the name, and click Ignore on the shortcut menu
D)  right-click the name, and click Ignore All on the shortcut menu D

Question 3

A(n) ____ folder is the location where you want to move or copy a file.

Accepted Answer

A)  end
B)  destination
C)  target
D)  personal B

Question 4

The ____ lists the contents of a folder.

Accepted Answer

A)  message list
B)  Navigation Pane
C)  Reading Pane
D)  message pane

Question 5

A(n) ____________________ is an additional copy of a file or message that you store for safekeeping.

Accepted Answer

The answer of A(n) ____________________ is an additional copy of...

Question 6

Critical Thinking Questions Case 1-1 Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department. Frank is new to Outlook, so he asks for help in processing the message. Frank wants to send a quick acknowledgment to his colleague, informing her that he received the message. However, he does not want the other recipients to see his acknowledgement. Which Outlook response option should he use?

Accepted Answer

A)  Acknowledge
B)  Reply
C)  Reply All
D)  Forward

Question 7

A(n) ____________________ signals an end to an email message using words such as "Thank you" or "Regards."

Accepted Answer

The answer of A(n) ____________________ signals an end to an...

Question 8

A message sent with high importance displays a red dot in the message header.

Accepted Answer

A) True 
 B)False

Question 9

A(n) ____________________ client is an app that allows you to compose, send, receive, store, and delete email messages.

Accepted Answer

The answer of A(n) ____________________ client is an app that...

Question 10

The computer handling incoming email messages is known as the ____________________ email server.

Accepted Answer

The answer of The computer handling incoming email messages is...

Question 11

The ____ folder is the default location for all saved messages.

Accepted Answer

A)  Drafts
B)  Documents
C)  Messages
D)  Downloads

Question 12

The ____ is the part of an email address that identifies a specific user.

Accepted Answer

A)  user name
B)  icon
C)  profile
D)  domain

Question 13

Microsoft Outlook uses a special file format called a ____ to save your email files, calendar entries, and contacts.

Accepted Answer

A)  Sensitivity level
B)  mailbox
C)  data file
D)  personal storage table

Question 14

The last part of an email address is the ____ name.

Accepted Answer

A)  user
B)  profile
C)  program
D)  domain

Question 15

Email messages are stored in a(n) ____________________ file, also known as a .pst file.

Accepted Answer

The answer of Email messages are stored in a(n) ____________________...

Question 16

The ____ is where you type an email message.

Accepted Answer

A)  message header
B)  greeting line
C)  message area
D)  subject line

Question 17

The information in the ____ routes a message to its recipients and identifies the subject of the message.

Accepted Answer

A)  message header
B)  profile
C)  message area
D)  domain

Question 18

Email is the transmission of messages and files between computers or smart devices over a(n) ____.

Accepted Answer

A)  STMP
B)  network
C)  ISP
D)  Web app

Question 19

A ____ folder is the location of a document to be moved or copied.

Accepted Answer

A)  source
B)  start
C)  target
D)  personal

Question 20

A hyperlink is a ____ in an email message or webpage that, when clicked, directs you to another document or Web site.

Accepted Answer

A)  word
B)  phrase
C)  symbol
D)  picture

Exam 1: Managing Email Messages With Outlook