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    Business
  3. Study Set
    The World of Customer Service
  4. Exam
    Exam 3: Exceptional Customer Service
  5. Question
    Taking Initiative, Being Optimistic and Tolerating Frustration Well Are All
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Taking Initiative, Being Optimistic and Tolerating Frustration Well Are All

Question 18

Question 18

True/False

Taking initiative, being optimistic and tolerating frustration well are all characteristics of an exceptional CSR.

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