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    Business
  3. Study Set
    The World of Customer Service
  4. Exam
    Exam 10: Customer-Focused Listening
  5. Question
    Hearing Only What You Want to Hear and Sorting Out
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Hearing Only What You Want to Hear and Sorting Out

Question 24

Question 24

Multiple Choice

Hearing only what you want to hear and sorting out what's not important or of no interest to you is called


A) active listening.
B) selective listening.
C) effective listening.
D) all of the above.

Correct Answer:

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