Multiple Choice
When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)
A) Service Level Maximizer
B) Business Advocate
C) Hunt Group
D) Call Management System (CMS)
E) Expert Agent Selection (EAS)
Correct Answer:
Verified
Correct Answer:
Verified
Q7: Customers need to use the extension 5004
Q8: A customer wants to configure their call
Q9: Agents/supervisors want to have the ability to
Q10: Which properties of the call center must
Q11: Which three items are needed to configure
Q13: A customer wants the ability to track
Q14: Which statement about concurrent agent user licenses
Q15: A call center operations manager wants agents
Q16: In an Expert Agent Selection (EAS) Call
Q17: Which statement describes the purpose and function