Multiple Choice
Which three items are needed to configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)
A) The group extension
B) The call distribution method
C) The Vector Directory Number (VDN)
D) The trunk group number
E) The Class of Restriction (COR)
Correct Answer:
Verified
Correct Answer:
Verified
Q6: A customer is currently using the Communication
Q7: Customers need to use the extension 5004
Q8: A customer wants to configure their call
Q9: Agents/supervisors want to have the ability to
Q10: Which properties of the call center must
Q12: When a customer upgrades from Basic Avaya
Q13: A customer wants the ability to track
Q14: Which statement about concurrent agent user licenses
Q15: A call center operations manager wants agents
Q16: In an Expert Agent Selection (EAS) Call